Product care & Repair Services
Caring for technical clothing is not difficult and if you wash it properly, you can significantly extend the life of your garments. You can take your favourite garments on more adventures and reduce your overall environmental impact at the same time. What more could you ask for?
General washing tips
Avoid using fabric softeners. They have a negative impact on garment performance and our environment. Fabric softener leaves a coating on the fibres of the garment, which affects the moisture transport and breathability of the garment. Some of the substances in fabric softener are difficult for nature to break down and harm living organisms in water. They also contain perfumes and substances that can cause allergic reactions.
Make sure that hinges and all fasteners are closed during washing. This will minimise the risk of fabrics catching on sharp edges during washing and starting to clump together.
For each cycling pant we supply a free wash bag that will protect all fabrics and garments from being ripped or ironed in the washing machine. It will also limit the loss of microfibres in the washing process, which means preventing microplastics from entering rivers and oceans.
Washing cycling shorts with a pad
Cycling shorts and bib shorts are complex products that are exposed to high stresses and strains during rides. For this reason we recommend that you always wash them in their wash bag, which we provide free of charge with all cycling shorts.
Especially for bib shorts it is important to use the bag to prevent the braces from sticking in the washing machine and being stretched unnecessarily.
As far as the pad is concerned, it is essential to make sure that the pad is completely dry before your next ride to avoid infections in your private areas.
Never use fabric softeners when washing clothes in general and even less so when it contains a pad. The substances trapped in the foam will be in direct contact with your skin which can create irritation and discomfort during rides.
Washing wind- and rain-proof jackets and waistcoats
Our protective garments, jackets or waistcoats, with or without membrane can be constructed with several layers. Usually the outer layer is equipped with a water-repellent finish that protects the outer shell from being penetrated by water.
Be sure to wash your shell if it has been used in salt water or if it has become very sweaty or dirty, as this weakens the garment’s performance. It can reduce the fabric’s breathability and damage the water-repellent surface. Dirt can also allow moisture to penetrate the fabric.
Machine wash cold.
There are special detergents for fabrics with membranes, but mild, environmentally certified detergents work just as well. Make sure you use the right amount.
Avoid fabric softener.
Dry outdoors. Remember to introduce heat into the garment after washing to reactivate the water-resistant surface of the outer fabric. Use a drying cabinet, tumble dryer or iron. Be sure to control the heat so that the garment does not melt.
You can reapply or reinforce the water-repellent treatment with a wash or spray when necessary. Always use an organic DWR: you can find both a spray and a wash-in.
Wool is a wonderful fibre with natural antibacterial properties and a special resistance to dirt. Therefore, wool does not need to be washed after every use. Frequent washing has a negative effect on the wool’s properties and unnecessarily wears the garment out. Instead, air your wool garments to reduce water consumption, save energy and make your garments last longer.
In any case, all of our wool or wool-blend fabrics are designed to be used for sporting activities and can therefore be machine washed normally at 30° without being damaged. If possible use a detergent suitable for wool with a neutral pH value and without enzymes.
Avoid drying clothes in the dryer
Drying clothes in a tumble dryer means that they wear out much faster. Hanging your clothes in the fresh air also contributes to the environment by saving energy. Especially garments with synthetic fibres usually dry quickly anyway.
Air out your clothes
We usually wash our clothes too much. Clothes that are not very dirty can be left in the air instead. Fresh air is good for both people and clothes.
Pad (Chamois) replacement service
SHER offers a replacement service for the original SHER pad in case of wear. The cost of the service is 10€.
The replacement can take up to 3 weeks after receipt of the returned item.
The returned item must be washed, dried and sent to the following address:
SHER srl Via Ipazia, 1 – 39100 Bolzano BZ Italy
Shipping costs for returns and any insurance costs for damage or loss shall be borne by the customer. SHER shall not be responsible for any taxes or customs duties which, if due, will be charged to the customer.
Replacement will be confirmed by e-mail. Stained, cut or damaged items will not be repairable.
SHER shall not be liable for abrasion due to saddles with stitching or embroidery.